Question 1

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide with trackable services. Rates and delivery times are calculated at checkout.

Question 2

How long will my order take?

Accepted Answer

In-stock items are typically dispatched within 3–5 business days. For custom or made-to-order garments, production timelines will be stated in the product description.

Question 3

Where do you ship from?

Accepted Answer

As standard, all orders currently ship from the EU, though depending on your location we may be able to ship from Trinidad & Tobago if you contact us regarding your order at sanctuary@thecloth.com

Question 4

Will I have to pay customs duties?

Accepted Answer

Receiving goods from within the EU you normally shouldn't incur any customs duties. Outside the EU, depending on your country’s import policies, customs fees or taxes may apply. These are the responsibility of the buyer.

FAQ