Return & Exchange Policy

We hope you’ll be delighted with your purchase. But if something’s not quite right, we’re here to help.​

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Return Conditions

You may return your item within 14 days from the day after delivery, provided that it is:

• Unworn and unwashed

• In its original condition with all tags attached

• Returned in its original or equivalent protective packaging

Please note that items which do not meet these conditions cannot be refunded or exchanged.​

How to Request a Return

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1. Email sales@thecloth.com with your order number and reason for return.

2. We’ll guide you through the return process and provide shipping instructions.

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We do not include return labels in parcels to minimise waste. All returns must be shipped using a trackable service.

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International Returns

If you are returning an item from outside the European Union, you are responsible for completing any required customs documentation. Please clearly label the package as a “Return” to avoid delays or customs charges. We cannot accept returns refused by Customs due to missing paperwork.​

Refunds

Once your return is received and approved, we’ll issue a refund to your original payment method within 7–10 business days. Shipping fees are non-refundable.

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Exchanges

Due to the limited-edition nature of our collections, we may not be able to offer direct exchanges. If your desired item is unavailable, we can offer a store credit or refund.

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