CUCHE JACKET

We hope that you are delighted with your pieces from The Cloth. We manufacture our designs at our atelier in Belmont, Port of Spain, Trinidad & Tobago. Due to customs restrictions, we will accept returns and a full refund of your purchase and shipping costs only if your order meets both of the following conditions:

• the order is incorrect / damaged / presents manufacturing defects
• the piece is in its original condition, unworn, with tags and packaging included

If your return meets these conditions, please contact us by email at shop@thecloth.com within ten (10) business days of receiving the pieces, and we will remedy this asap. 

If your order does not meet these conditions, and you wish to exchange for a different size or style, please email us and reference your order number. You are able to return for a different size, style or store credit. We do not issue refunds at this time. Please be aware that shipping costs and handling charges will also be non-refundable. You are responsible for prepaying and insuring your return shipment. If you choose to return, please attach the commercial invoice to your package along with the shipping label and ship it to our atelier located at 24 Erthig Road, Belmont, Port of Spain, Trinidad & Tobago, West Indies. We recommend that you use tracked mail as you will bear responsibility for any loss or damage to the shipment.

The costs and estimated date of delivery will be displayed to you on our website. Our atelier will aim to fulfil your order within three (3) business days if the item is in stock. If the item is made to order, production may take an average of two (2) weeks.

For orders within Trinidad & Tobago, we offer free home delivery for orders valued at US$100 or more, and these will be fulfilled via TTPOST. Orders below this value, will be billed according to TT POST rates. TTPOST generally delivers within one to two (1-2) business days.

DHL Express Worldwide facilitates our international delivery. Depending on the destination and the value of the order, the delivery cost will vary. Please note that the delivery method used by DHL Express Worldwide is dependent upon the destination. DHL Express Worldwide generally delivers within four to five (4-5) business days.

We are not responsible for delays outside our control. If an event outside our control delays our product supply, we will contact you as soon as possible to let you know, and we will take steps to minimise the effect of the delay. Provided we do this, we will not be liable for delays caused by the event.

Business days are Monday to Friday, except holidays. Please note that we do not ship on weekends, public holidays or the three days of Carnival. Around these dates, delivery will take longer than usual, so please allow extra time when calculating the estimated delivery date and when choosing your delivery option. These delivery times and methods are subject to change.

Customs, Duties and Taxes

Orders shipped outside of Trinidad and Tobago may be subject to import taxes, customs duties, and fees levied by the destination territory. You must fulfil additional charges for customs clearance. As the recipient, you will be considered the importer of record, and you must comply with all laws and regulations of the destination territory. Customs policies vary widely. We recommend that you contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates. The Cloth has no control over these charges, nor can The Cloth predict or estimate what they may be.